Our Policies

What is the returns policy?

Returns are accepted within 7 days of receipt of your order. All returns must be approved in advance by THE MADE SPACE. Items must be returned in original and unused condition with original manufacturer's packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges. Returns are not accepted after 7 days from receipt of order at your shipping address.

All custom-made items, special orders, opened items or items returned without all original packaging, and sale items are non-returnable.

Please e-mail us at orders@themadespace.com and include your order number and a list of the item(s) you are returning in the body of the message.

Please ship via insured, certified mail or UPS to:

The Made Space
c/o Urbandale Studios Inc.
2222 Foothill Boulevard
La Canada, California 91011

Upon receipt of the shipment, themadespace.com will contact you by email to confirm your refund. Please reference your order number when calling or e-mailing to check on the status of your return.

Internet returns may also be made in person to THE MADE SPACE within 7 days of shipping order date only during our normal business hours. We will issue you a store credit, or you may exchange your item for something new.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, Paypal, and THE MADE SPACE Gift Cards

How can I buy something if I don't want to use a credit card online?

We can take your order in a variety of ways. You can telephone us with your credit card details, at +1 415 800 3332, or you can e-mail us at info@themadespace.com.

How will I know that my order was accepted?

After you click "Place Order" an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed.

How can I change or cancel my order?

Please call us at +1 415 800 3332 as soon as possible to either add or remove an item from your order. Once an order is being packed at our distribution center, we are no longer able to modify your order.

Privacy Policy

Privacy statement

Protecting your privacy is important to THE MADE SPACE. We strive to keep your personal information confidential. By ensuring that you are aware of and understand our Privacy

Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

THE MADE SPACE collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, at your option, your personal information can be used to keep you up to date on the latest product announcements, special offers, and other information we think you'd like to hear about.

How we collect personal information

We collect information about you in a few ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or register on-line for an instant purchase.

To save you time and make our web services even easier to use, some areas of THE MADE SPACE website allow you to create a "MAde Space ID" using your personal information. Here's how it works: Simply fill out a brief profile-your name, phone number, and email address-then choose a password for security. The system saves your information and assigns you a personal ID based on your e-mail address. Next time you order something from themadespace.com you can simply enter your email address and password-the system will automatically look up the information it needs.

THE MADE SPACE works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with hive's policies.

How we protect your personal information

THE MADE SPACE safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

themadespace.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from themadespace.com, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Access to your personal information

You always have access to the information we have about you. To review and update your personal contact information, simply log in at themadespace.com

Collecting other personal information

When you browse themadespace.com, you are able to do so anonymously. Generally, we don't collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, our website uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of themadespace.com are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

THE MADE SPACE does not knowingly solicit personal information from children or send them requests for personal information.